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FAQ

Frequently Asked Questions

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Topic Title		Replies	Views	Votes	Latest Post
	How do I add a new user to our account? Author: Chris Hoogenboom	0	71	0	one month ago By: Chris Hoogenboom
	Will I get an alarm email for every reading that exceeds my alarm threshold? Author: Chris Hoogenboom	0	240	0	4 months ago By: Chris Hoogenboom
	How do I change my login credentials Author: Chris Hoogenboom	0	930	0	one year ago By: Chris Hoogenboom
	How do I set or change the time zone for a job site? Author: Chris Hoogenboom	0	1001	0	one year ago By: Chris Hoogenboom
	Why can't I delete a sensor? Author: Chris Hoogenboom	0	1416	0	2 years ago By: Chris Hoogenboom
	How do I control the system of units I see my data in? Author: Chris Hoogenboom	0	1371	0	2 years ago By: Chris Hoogenboom
	Why can't I see a job site in my list of job sites? Author: Chris Hoogenboom	0	1238	0	2 years ago By: Chris Hoogenboom
	How do I configure alarms? Author: Chris Hoogenboom	0	1872	0	3 years ago By: Chris Hoogenboom
	I created a free basic job site, how do I access it? Author: Chris Hoogenboom	0	1602	0	3 years ago By: Chris Hoogenboom
	What is a free basic job site and how do I create one? Author: Chris Hoogenboom	0	1591	0	3 years ago By: Chris Hoogenboom
	Is it possible to set up text alerts? How do I change or add emails for system alerts? Author: Chris Hoogenboom	0	1803	0	4 years ago By: Chris Hoogenboom
	How do I download my data? Author: Chris Hoogenboom	0	2154	0	4 years ago By: Chris Hoogenboom
	Payments Made Using International Wire Transfer Author: Chris Hoogenboom	0	1815	0	4 years ago By: Chris Hoogenboom
	What makes a sensor, gateway or job site "A"ctive or "I"nactive? Author: Chris Hoogenboom	0	2177	0	5 years ago By: Chris Hoogenboom
	How do I change my billing information? Author: Chris Hoogenboom	0	2116	0	5 years ago By: Chris Hoogenboom
	What is the difference between the basic, manager and administrator security levels? Author: Chris Hoogenboom	0	1914	0	5 years ago By: Chris Hoogenboom
	I have never used your system before. How do I use it? Author: Chris Hoogenboom	0	2156	0	5 years ago By: Chris Hoogenboom
	When is my data deleted? Author: Chris Hoogenboom	0	2147	0	6 years ago By: Chris Hoogenboom
	Can you explain your billing and monitoring service plans to me? Author: Chris Hoogenboom	0	2454	0	6 years ago By: Chris Hoogenboom
	Why is my sensor reading date incorrect when I know my time zone is set correctly? Author: Chris Hoogenboom	0	2399	0	7 years ago By: Chris Hoogenboom
	How can I collect data if I do not have an internet connection? Author: Chris Hoogenboom	0	2352	0	8 years ago By: Chris Hoogenboom
	how can I create an account for a client and allow them to view only their job site and not see any other clients job sites? Author: Chris Hoogenboom	0	2308	0	8 years ago By: Chris Hoogenboom
	How do I create a isolated network of sensors when other sensors are nearby that I do NOT want to see show up on my site? Author: Chris Hoogenboom	0	2266	0	8 years ago By: Chris Hoogenboom
	We have several sensors on our site that are reading inactive. How do I re-activate them? Author: Chris Hoogenboom	0	2460	0	8 years ago By: Chris Hoogenboom
	What is Tdiff and how do I use it? Author: Chris Hoogenboom	0	2649	0	8 years ago By: Chris Hoogenboom
	Whats the easiest way to move a gateway to a new job site? Author: Chris Hoogenboom	0	2700	0	8 years ago By: Chris Hoogenboom
	How do I move a gateway from one job site to another job site? Author: Chris Hoogenboom	0	2547	0	8 years ago By: Chris Hoogenboom