8 years ago
#116 Quote
We currently offer two types of monitoring service plans:

  1. Per active job site billing - user pay per active* job site.  This plan is best for long term monitoring where one or more gateways are assign to a site for long periods of time.  There is no limit on the number of gateways you can assign to a job site and the number of gateways does not affect the monthly fee.  Currently this plan is $20 per job site per month for job sites with up to 100 sensors after which it becomes $0.20 per sensor per month.  Note that if cellular gateways are used with this plan then the cellular gateways are always billed at $29.99 per gateway per month.
  2. Per gateway billing - This plan is best for short term monitoring typical of disaster and flood recovery users.    Currently this is $20 per active* non-cellular gateway per month and $29.99 per cellular gateway (whether active or not) per month.

For either plan if there is no account activity in a given month there will be a $10 account maintenance fee.

We offer two methods of payment:

  1. Credit card - your credit card is automatically charged the prior month's usage fees on the 1st of the month.
  2. NET30 Invoiced - A PDF invoice is emailed on the 1st of the month for the prior month's usage fees.  Payment terms are NET30 which means payment must be received (not mailed!) within 30 days of the invoice date.  Payment methods for net 30 accounts can be either company check or wire transfer.  

Regardless of payment method all accounts will receive a monthly PDF invoice/receipt emailed to the billing email(s) that are on file.

Any accounts that have invoices more than 30 days old are considered "past due accounts".  There is a 15 day "grace" period for past due accounts after which account access will be restricted to accessing only the company billing web page.  Accounts more than 60 days past due can be deactivated and all account data can be deleted.

(*) active a job site or gateway that has generated one or more sensor readings that month.